Microsoft reported that healthcare organizations in an IDC survey it sponsored averaged a return of $3.20 for every $1 invested in AI, and saw a return within 14 months.
$3.20
self-reported return per $1 invested in AI
Microsoft reported that healthcare organizations in an IDC survey it sponsored averaged a return of $3.20 for every $1 invested in AI, and saw a return within 14 months.
The figures are survey answers, not audited results. IDC dated the survey document November 2023, and Microsoft published the healthcare figures in March 2024.
Source: Microsoft, reporting the IDC Business Value of AI Survey (IDC #US51331223, November 2023) (opens in a new tab), First paragraph and endnote ii. Verified October 2026.
Related charts
- From the blog
Only 5% of organizations put a custom or vendor-sold generative AI tool into production
MIT NANDA, The GenAI Divide: State of AI in Business 2025 (July 2025) - From the blog
Billing and scheduling were the fastest-growing hospital uses of predictive AI in 2024
ASTP, Data Brief No. 80: Hospital Trends in the Use, Evaluation, and Governance of Predictive AI, 2023-2024 (September 2025) - From the blog
4 of the 7 practice problems on Kent Applied's map need no patient data
Kent Applied, Where AI tools fit in healthcare, by kind of organization; NYC Local Law 144; California Civil Rights Council - From the blog
Imaging, insurance checks, charting and billing lead dentists' current and planned AI use
ADA Health Policy Institute, The State of the US Dental Economy, 2nd Quarter 2026 Update
Sources for the figures above: MIT NANDA, The GenAI Divide: State of AI in Business 2025 (July 2025) (opens in a new tab); ASTP, Data Brief No. 80: Hospital Trends in the Use, Evaluation, and Governance of Predictive AI, 2023-2024 (September 2025) (opens in a new tab).
Related facts
95%
of organizations getting zero return from generative AI
MIT NANDA's 2025 report found that 95% of organizations were getting zero return from generative AI, despite $30 billion to $40 billion in enterprise investment.
Source: The GenAI Divide: State of AI in Business 2025.
KentApplied2 of 6
AI use cases have at least moderate evidence on all three outcomes
Two of the six healthcare AI use cases Kent Applied scored have at least moderate published evidence on clinical, operational and financial outcomes at once.
Source: Where healthcare AI has proof, and where it does not.
KentApplied71%
of non-federal acute care hospitals used predictive AI in the EHR
ASTP reports that 71% of non-federal acute care hospitals used predictive AI integrated with their EHR in 2024, up from 66% in 2023.
Source: ASTP Data Brief No. 80: Hospital Trends in the Use, Evaluation, and Governance of Predictive AI, 2023-2024.
KentApplied
Sources for the figures above: MIT NANDA, The GenAI Divide: State of AI in Business 2025 (July 2025) (opens in a new tab); ASTP, Data Brief No. 80: Hospital Trends in the Use, Evaluation, and Governance of Predictive AI, 2023-2024 (September 2025) (opens in a new tab).
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