BlogAI adoption
Where healthcare AI pays off in 2026 budgets
About three-quarters of US health systems use or plan to use at least one AI application, up from 59% a year earlier, in a February 2026 survey of 120 systems. In 2024, 71% of non-federal acute care hospitals reported predictive AI built into their EHR. For an organization that already owns AI tools, the harder 2026 budget question is how to get them to perform.
$3.20
self-reported return per $1 invested in AI
Microsoft reported that healthcare organizations in an IDC survey it sponsored averaged a return of $3.20 for every $1 invested in AI, and saw a return within 14 months.
Source: Microsoft, reporting the IDC Business Value of AI Survey (IDC #US51331223, November 2023).
That return comes from a Microsoft-sponsored IDC survey from late 2023, which also put the time to a return at 14 months. Both figures are self-reported, and an average can hide large differences between use cases.
Where returns are easiest to measure
Administrative document flows. Referral intake, prior-authorization assembly, claims and denial paperwork, and records requests run on faxes and PDFs. The labor is measurable, and a draft that needs correcting before a person sends it puts no clinical license at risk. Among hospitals that use predictive AI, the share applying it to billing rose from 36% to 61% between 2023 and 2024.
Fig. 1
Billing and scheduling were the fastest-growing hospital uses of predictive AI in 2024
Share of non-federal acute care hospitals using predictive AI for each purpose, among those using any predictive AI, 2023 and 2024
Show the numbers as a table
| Category | 2023 | 2024 |
|---|---|---|
| Simplify or automate billing | 36% | 61% |
| Facilitate scheduling | 51% | 67% |
| Identify high-risk outpatients | 78% | 87% |
| Recommend treatments | 43% | 45% |
| Predict inpatient risk | 92% | 92% |
| Monitor health | 34% | 33% |
Revenue cycle. Payers initially denied nearly 12% of claims in 2024 at the more than 2,100 hospitals and 300,000 physicians in Kodiak Solutions' data, and every recovered claim is countable revenue. AI that drafts appeals and flags coding gaps can pay for itself when the claims it recovers outweigh what it costs to run.
Fig. 2
Payers initially denied nearly 12% of hospital and physician claims in 2024
Share of claims denied on first submission in 2024, among hospitals and physician practices that use Kodiak Solutions' Revenue Cycle Analytics platform
Show the numbers as a table
| Measure | Share |
|---|---|
| Claims denied on first submission in 2024 | 11.81% |
Internal knowledge and reporting. If your regulatory reports are assembled by hand, or questions go to whoever has been there longest, this is a good place to start. Assistants that search your own documents, and pipelines that draft recurring reports, make no clinical decisions, so they are a low-risk place to measure whether AI saves hours.
Where returns are hard to count
Clinical documentation. Whether ambient scribes save clinician time has to be measured at each site, and the capability is becoming a bundled feature of the EHR you already own. Buy it for clinician experience if you want it, but don't count FTE savings you can't measure.
Anything sold as a platform. In the last wave of healthcare automation, a vendor once valued at $4 billion announced in late 2023 that it would shut down, about a year and a half after an Axios investigation found its savings figures rested on rough estimates. A platform contract with no single workflow attached is hard to audit. Start with one workflow and one measured before-and-after, then move to the next workflow.
A three-question filter
Before any AI line item goes into your 2026 budget, it should answer three questions on one page. Which workflow, and what does it cost today in hours or dollars? What is the measured baseline? Who checks the output before anyone acts on it, and what does that cost? If a vendor can't fill in that page, the pilot will drift. If your own team can't, fix the measurement first, which costs less.
Sources
- Eliciting Insights, health system AI survey, February 2026 (120 health systems; at least one AI solution used or planned, 59% in 2025 and 75% in 2026), as reported by Fierce Healthcare, March 24, 2026.
- ASTP, Data Brief No. 80, September 2025 (71% of non-federal acute care hospitals used predictive AI integrated with the EHR in 2024; billing use 36% to 61% among hospitals using predictive AI).
- Microsoft, March 11, 2024, citing the IDC Business Value of AI Survey it sponsored, IDC document dated November 2023 ($3.20 average return per $1; a return within 14 months).
- Kodiak Solutions, May 21, 2025 (11.81% of claims initially denied in 2024, across more than 2,100 hospitals and 300,000 physicians on its platform).
- Healthcare Dive, November 1, 2023 (Olive, once valued at $4 billion, shuts down) and Axios, April 5, 2022 (Olive's savings figures rested on rough estimates).
Corrected October 8, 2026. The adoption, return, denial-rate and Olive figures now match their sources, and claims we could not source were removed or reworded. Corrected October 14, 2026. The denial rate now covers the hospitals and physicians in Kodiak's data, the time from the Axios investigation to Olive's shutdown is now about a year and a half, and lines that stated unmeasured returns as fact were reworded.
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