How an engagement works

The seven steps

1. 1

   Day 0 · 20 minutes

   Intro call

   You describe the problem, what it costs, and what data you have on it. We tell you whether it calls for AI, data work, or an operations fix. If one of our services fits, you hear which one and its price on the call.

2. 2

   Within 48 hours

   A two-page proposal

   It covers your situation, what gets delivered, the schedule, what we need from your team, how data is handled, and a fixed price. Every proposal has an expiry date and written acceptance criteria.

3. 3

   At signing

   Signing and kickoff

   Work starts at signing, with the first payment, or at kickoff if you pay by purchase order. Kickoff is 45 minutes: we restate the acceptance criteria, name one point of contact on each side, collect access and data on the call, and put the midpoint demo and the final readout on both calendars.

   • Under $20,000: half at signing, half at delivery
   • From $20,000: 40% at signing, 30% at a mid-build demo, 30% at acceptance
   • By purchase order under $20,000: no deposit, half at kickoff and half at acceptance
   • By purchase order from $20,000: no deposit, 25% at kickoff, 35% at the mid-build demo and 40% at acceptance
   • Fractional AI and Data Lead: monthly, in advance
4. 4

   Days 1–3

   Day-three checkpoint

   On the AI Readiness Sprint and the Throughput Diagnostic, if the first three days show the work won't pay off, we stop and return your deposit.

5. 5

   Every week

   Build, with a written update every Friday

   The update lists what's done, what's next, blockers, decisions needed, and whether the work is on schedule. Anything outside the agreed scope becomes a written change order before it's built. Nothing is called finished until it works on real examples from your own organization.

6. 6

   Final week

   Acceptance demo and readout

   We go through the acceptance criteria one by one, live, on your data. For the AI Readiness Sprint, the readout is a document for your board with the top three opportunities, what each costs and which to do first, even when the first step is one you can take without us. For the Throughput Diagnostic, it is a plan for the first change, as a report and slides for your operations committee.

7. 7

   Handoff

   Documentation, training, and thirty days of fixes

   Your team gets the documentation, a recorded training session, and thirty days of defect fixes after acceptance. Optional support after that runs $300 to $1,500 a month, depending on what was built, and each service page gives its range. Each AI tool has its own flat monthly fee, which includes support.

Questions

Prices, payment, patient data and more: the FAQServices and prices